EditGUIDELINES FOR THE MARKETEXCHANGE
The MarketExchange is an application on the MadeBig site where members can browse, buy or sell items. Users may post items in over 25 categories at no cost and it is free to purchase items; the only currency that is exchanged is Tokens. Please be advised that if you choose to participate in the MarketExchange, whether as a buyer, seller or both; you agree that your participation is at your own risk. MadeBig will not be held liable for any loss, financial or otherwise, to any party participating in the MarketExchange resulting from damaged or missing goods.
Please note that these guidelines and terms of service may change at any time and all changes will be effective immediately.
EditTransfer of Tokens
Any purchase in the MarketExchange involves a transfer of Tokens between the buyer, seller and MadeBig. When an item is purchased in the MarketExchange, the buyer’s Tokens are immediately removed from their account and will be placed on hold for a maximum of 35 days. On the 35th day, if the buyer has not indicated that they have received the item and they have not filed a Refund Request, the Tokens will be transferred into the seller’s account, less the transaction fee which is paid to MadeBig.
A buyer may indicate at any time before the 35th day that they have received the item by clicking the Received link in their My MarketExchange. When this happens, the Tokens will be transferred into the seller’s account, less the transaction fee (as stated previously).
If the buyer requests a refund and it is approved, the buyer’s Tokens will be credited to their account and the seller will not receive any Tokens from the sale.
EditSeller Guidelines
In order to list an item in the MarketExchange, sellers must adhere to the following guidelines:
• You may list duplicate items, providing there are multiple versions of it, but you will be limited to five of these listings. Any duplicate items surpassing five listings will be removed from the MarketExchange.
• Only post items that are of good quality. The MarketExchange is not an online garage sale and items should be in good condition or able to be easily repaired.
• If an item includes a malfunction or it needs to be repaired in any way, this must be included in the item description in the product listing.
• Be prompt in answering questions from potential buyers. If the team at MadeBig is notified that a user is not responding to communication attempts from potential buyers the user may be subject to our disciplinary procedure.
• Ship or arrange for the buyer to pick up items within the timeframe that was discussed with the buyer.
• Sellers are responsible for rectifying any mistakes regarding shipping of incorrect items.
• Sellers must be a resident of the United States.
• The following items are prohibited from being listed in the MarketExchange:
o Live Animals
o Coupons/Vouchers
o Lottery Tickets
o Announcements and or advertisements
o Firearms
o Fireworks or any destructive devices or explosives
o Prescription, non prescription or illegal drugs
o Alcohol or Tobacco Products
o Illegal, stolen or counterfeit goods
o Material that infringes the rights of a third party, including copyrights, trademarks, patents, rights of publicity or privacy (including bootleg copies)
o Hazardous goods
The list of prohibited items may change at any time at the discretion of MadeBig. You will always be notified if your item is removed.
Please be advised that any seller who continuously violates the aforementioned seller guidelines may be subject to MadeBig disciplinary procedure.
EditRating in the MarketExchange
MadeBig provides all users of the MarketExchange with a rating mechanism to be used once a transaction has been completed. A buyer may rate a seller at any time after the date of sale; however, please be advised that ratings are unique per seller and cannot be edited or deleted at any time.
If a buyer posts a seller rating, the seller can then leave a response in regard to the buyer’s comments. As with the seller rating, this response is unique and cannot be edited or deleted at any time.
The seller rating and seller response areas of the MarketExchange are provided so that buyers and sellers have a means of commenting on a transaction. Please be advised that all comments about a transaction in the MarketExchange are to take place here, or as direct communication between the buyer and seller. Posting information concerning a MarketExchange transaction in other areas of the MadeBig site, i.e. Forums, Shout Outs, etc. is prohibited.
MadeBig strongly encourages all buyers to review a seller’s rating, which is visible on the item listing page in the seller’s information gadget, before making a purchase. The seller rating is provided so that potential buyers can learn from previous buyers’ experiences and should be reviewed whenever making a purchase from a seller you have not bought from in the past.
EditRefund Policy
MadeBig cannot guarantee that any communication between buyers, sellers and MadeBig will be answered. The Ask Buyer and Ask Seller links are provided as a courtesy and should be the first course of action in regard to questions, concerns or refund options after purchasing or selling an item. MadeBig strongly encourages all members to attempt communication to the buyer or seller before contacting MadeBig about a MarketExchange sale.
Please remember that use of the MarketExchange indicates your agreement that your participation is at your own risk. The Refund Request option is included as a courtesy only and filing a Refund Request, as a buyer or seller, does not guarantee that the refund will be approved.
If an item is not received by the buyer within 30 days, or arrangements have not been made for item pick up, a Refund Request may be filed by the buyer. Refund Requests may be filed by the seller at any point between the date of sale and the 60 days following. Buyers may file a Refund Request at any point between 30 and 35 days after the date of sale. Please be advised that if it has been more than 35 days past the date of sale, the Request Refund option will not be available to the buyer; if it has been more than 60 days past the date of sale, the Offer Refund option will no longer be available to the seller and all disputes must be resolved directly between the seller and the buyer.
Purchasing or selling items in the MarketExchange indicates your agreement that your participation is at your own risk. Please be advised that if you purchase an item you are agreeing that your Tokens will be transferred into the seller’s account, less a transaction fee paid to MadeBig, unless the seller agrees to a refund. As a buyer, you may file a Refund Request between 30 and 35 days after the date of sale if you did not receive the item; however, the seller is not required to approve this refund. Buyers may also contact a seller at any point between one and 60 days after the date of sale in order to arrange for a refund (which must be requested by the seller); however, MadeBig does not guarantee that the seller will agree to the requested refund amount nor that the seller will agree to a refund.
All Refund Requests will be processed directly between the seller and buyer; MadeBig will only provide the means to request a refund and will not be involved in any requests.
Please note that refunds will be approved only if the seller agrees to the request. MadeBig does not guarantee that requests will be approved.
EditFraud Policy
If at any time you suspect another member of committing fraud as a buyer or seller in the MarketExchange, please notify MadeBig immediately by contacting Customer Service at customerservice@madebig.com.
If a member is suspected of committing fraud in the MarketExchange, MadeBig reserves the right to suspend their account and/or freeze their Token usage during an investigation of the allegation(s). If the allegation(s) of fraud are confirmed, MadeBig will contact local authorities and turn over all findings to the appropriate law enforcement officers.
MadeBig will conduct thorough investigations to all allegations of fraud. If you are a victim of fraud, you will be refunded your Tokens provided that MadeBig is able to recover them. Please note that MadeBig does not guarantee any refunds or credits to any member’s account.
EditAdditional Notes
Please be advised that, at this time, only U.S. residents may participate (as a buyer or a seller) in the MarketExchange.
By participating in the MarketExchange you are agreeing that MadeBig is not responsible for late shipping; damaged, incorrect or defective merchandise; or returns. Agreement to the MarketExchange Guidelines and Terms of Service indicates that you agree that MadeBig is not bound to any warranties and will not be liable for any loss of Tokens, goodwill or reputation. All members of MadeBig who participate in the MarketExchange agree to use the application at their own risk and they assume all responsibility for their transactions.
Please note that if MadeBig suspects a member of activity that is problematic for other members or for the site in general, MadeBig holds the right to suspend said member’s access to the MarketExchange at any time with or without prior warning.
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